Copyright Complaints Policy

McQuillen Interactive Pty. Ltd. respects intellectual property rights. This policy explains how to report material that you believe infringes copyright or another intellectual property right: SimpleDiagrams Cloud Customer Content, a Cloud shape, a shape or other artwork built into SimpleDiagrams Desktop, or a shape library we offer for download. It is an Australian complaints process and does not claim that we have made any particular designation under United States DMCA safe-harbour procedures.

1. Before sending a notice

Consider whether the use is authorised by the owner, a licence, an exception or limitation such as fair dealing or fair use, or another law. A knowingly false claim can harm a user and may create liability. If the dispute is about a contract, trademark, privacy, defamation, or provenance rather than copyright, explain that clearly.

2. What a notice should contain

Send a written notice that includes:

• your full name, organisation if applicable, email, and postal address;
• identification of the copyrighted work or other right claimed;
• the exact SimpleDiagrams public URL, shape, library, or resource complained of;
• enough information for us to locate and understand the allegedly infringing material;
• an explanation of why the use is not authorised by the owner, its agent, or law;
• a statement that the information is accurate and that you are the rights holder or authorised to act for it; and
• your physical or electronic signature.

Send notices to support@simplediagrams.com with the subject “Copyright complaint”. You may also write to McQuillen Interactive Pty. Ltd., 7/3 Bolinda Street, Bentleigh, Victoria 3204, Australia.

3. Our response

We may request more information, temporarily restrict access, remove material, preserve relevant evidence, notify the Customer, and provide the Customer with enough of the complaint to respond. We consider the specificity and credibility of the notice, applicable law, obvious licences or exceptions, potential harm, and any response. We do not decide complex ownership disputes as a court would and may leave parties to seek an order from a competent authority.

For a shape or other artwork we supply, in SimpleDiagrams Desktop, in a downloadable library, or in SimpleDiagrams Cloud, we assess the complaint ourselves and may stop distributing, replace, or revise the artwork in a later version or library revision. We cannot remove artwork from copies already installed or downloaded, or from diagrams customers have already made, but we will tell affected customers where we can and explain the steps available to them under the SimpleDiagrams Shape License or the Service and Shape Licence.

4. Customer response

A Customer who believes material was removed or restricted by mistake may respond with identification, contact details, the removed resource, the basis for authorisation, any licence or ownership evidence, and a statement that the response is accurate. We may restore material where appropriate unless the complainant begins legal proceedings or another legal or safety reason requires restriction.

5. Repeated infringement and shape provenance

We may suspend or terminate repeat or serious infringers under the Terms. Organisation shape authors must keep accurate source, ownership, licence, and attribution records. We may remove a platform or customer shape whose provenance cannot be verified, even before a final legal determination, where continued distribution creates material risk.

6. Privacy and misuse

We use complaint information to investigate, communicate with affected parties, enforce our agreements, and comply with law. A notice may be shared with the Customer and advisers. Do not include unnecessary sensitive personal information. Harassing, fraudulent, or abusive notices violate the Acceptable Use Policy.